Refund & Cancellation Policy

Refund Policy

Cancellations of Day Tours

More than 48 hours’ notice                                           Full refund

Less than 48 hours’ notice                                            No refund

For all bookings of day tours operated by Tourism Iceland, a minimum of 48 hours’ notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 48 hours’ notice prior to departure no refund is given.

Cancellations  of Multi-day, Self-Drive, Group & Trekking Tours

More than 14 days’ notice                                           100% refund

Less than 14 days’ notice                                             50% refund

Less than 48 hours notice                                            No refund

Cancellations or amendments with more than 14 days’ notice before trip departure:

You will be refunded 100% of the total tour price.

Cancellations or amendments with less than 14 days’ notice before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations or amendments with less than 48-hours’ notice before trip departure:

No refund will be given if tours are canceled or if amendments are made with less than 48 hours’ notice, as Tourism Iceland will be charged for all costs such as guides, transport, etc.

Extras and rental gear, booked as part of a multi-day tour fall under the terms as stated here above.

Self Drive tours are not eligible for partial cancellations of included activities and/or passenger count. Complete cancellations follow the terms mentioned here above.

Cancellations of Private & Customized Day Tours (Individuals and Group Bookings)

More than 72 hours’ notice                                               100% refund

Less than 72 hours’ notice                                                  No refund

Cancellations or amendments of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with more than 72 hours‘ notice (prior to departure):

Cancellations or amendments of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with less than 72 hours’ notice:

No refund will be given if tours are canceled or if amendments are made with less than 72 hours‘ notice, as Tourism Iceland will be charged for all costs such as guides, transport, etc.

Cancellation Process 

100% Refund or Rescheduling in case of bad weather or any other condition due to which the tour may not take place. When a tour was open for booking but should not have been, Tourism Iceland reserves the right to cancel it. If rescheduling is not possible, the clients will be repaid in full.

100% Refund if the client cancels the tour 24 hours prior to it otherwise 100% charge for no show.

Note: All cancellations from customers should be notified via email to info@tourismiceland.is at least 24 hours prior to pick-up time for a 100% refund.

Cancellation Policy

Clients who are unable or unwilling to complete the tour due to their own personal decision or unforeseen circumstances such as illness will be regarded as late cancellations and will not be entitled to a refund in part or in full.

No refund in case of Delayed/cancelled flights if the customer had time to reach the pickup point otherwise our team will look into the matter.

Note: Customers must schedule tours in advance to enable adequate time to arrive at their pick-up point.

Sea Kayaking

Sea Kayaking

One of the most exhilarating ways to experience Antarctica, the Arctic and beyond.

Sea kayaking holidays in the humbling wilderness of Antarcticathe Arctic, and some of the world’s most biodiverse regions, are guaranteed to stir your soul. Paddle between brash ice and icebergs of all shapes and sizes, absorbing the majestic scenery as it unfolds before you. 

In Antarctica, keep your camera on-hand for unforgettable encounters with penguins, seals and whales, and occasionally leopard seals or orcas. In the Arctic, prepare to  paddle under nesting bird colonies, past massive glaciers and around large iceberg. 

Led by experienced guides, you and your small group of like-minded adventurers will paddle between ice floes, brash ice and icebergs of all shapes and sizes. Paddling is one of the best ways to access and intimately explore the beautiful coastlines we visit and therefore make the most of your time in the wild and remote destinations we visit

Top reasons to choose a Sea Kayaking holiday

Annotation 2023-04-28 030538

See wildlife unobtrusively

Kayaking is one of the best ways to spot rare wildlife, from penguins to puffins.

Annotation 2023-04-28 030913

Better access

Access intimate bays and coves that bigger crafts can’t reach.​

Annotation 2023-04-28 030939

Knowledgeable guides

Our experienced sea kayak guides will help bring your chosen destination to life.

Annotation 2023-04-28 031035

Become an expert

Hone your kayaking skills and gain a hobby for life!

Annotation 2023-04-28 031035

Make friends

Become lifelong friends with your small group of like-minded adventurers.

Annotation 2023-04-28 031119

Stay fit on your holiday

Being active every day on your holiday means you don’t have to feel guilty about being spoilt by our expert chefs!

Annotation 2023-04-28 031119

Enhance your experience

Add another layer to your once-in-a-lifetime holiday and make the most out of your time in some of the most remote places on earth.

Annotation 2023-04-28 031213

It's fun!

Have the time of your life exploring some of the wildest places on earth from the water.

FAQs

Our guide to paddler ratio is 1:10 and we provide an accompanying safety Zodiac. There are 26 places available in Antarctica and tropical voyages, 20 in temperate regions, South Georgia and all Arctic trips except in Franz Josef Land where the maximum is 16 kayakers.

Kayakers must be 14 or over.

Sea kayaking is offered in place of regular shore excursions. We aim to paddle as often as possible. Depending on the voyage, we generally aim to paddle twice per day.

We will give you a drybag for extra clothing, binoculars and anything that needs to be kept dry. You should also carry a water bottle. We recommend bringing a waterproof camera or phone, or ensuring you have a good quality waterproof case.

If the weather changes during our outing we will head back to the ship and perhaps join a shore excursion. The ship’s captain, expedition leader and kayak guide always maintain close contact to ensure a safe paddling experience. We do not attempt to paddle too far away from the ship. The emphasis is on experiencing the destination rather than travelling long distances.

The kayaks are made with a hard plastic and are easily paddled in swell and conducting shore landings, and through small patches of brash ice. We manoeuvre around the larger ice chunks and floes.

Polar regions

Kayaking in the poles offers a unique wildlife viewing experience. In Antarctica, we have many opportunities to encounter penguins, seals and whales, and occasionally we may even spot leopard seals or orcas. In the Arctic, we’ll paddle under nesting bird colonies, past massive glaciers and around large icebergs, however we maintain a safe distance from polar bears and walruses. Our guides carry rifles and flare guns in the Arctic to ensure your safety against polar bears.

Temperate regions

Kayakers in wild temperate regions will have a unique wildlife experience, with possible encounters with seals and basking sharks. You will have the opportunity to view some of the largest sea bird colonies in the northern hemisphere.

Tropical regions

The superb wildlife-viewing opportunities are endless in the astonishingly biodiverse nature reserves we visit. Kayaks offer a unique opportunity to view marine and land mammals, coral reefs, tropical fish, sea birds and an astonishing range of rainforest birds. We will bring our snorkelling gear with us during our paddles and take advantage of any opportunities to view marine life up close.

In the unlikely event of a capsize, your experienced guide will assist by righting the kayak, stabilising it then pumping it out. Paddlers will re-enter with the guide’s help, or with a support Zodiac. With drysuits and warm clothing underneath you will be comfortable in cold water for up to half an hour. Note that the kayaks have separate compartments with bulkheads, which means they will float after a capsize.

No. Each kayaking place is for one person only. Passengers are unable to share a kayaking place as we customise the kayaks and dry suits for each individual kayaker at the beginning of each voyage.

Contact Us

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Balcony Stateroom Superior

Deck: 4 & 6

Cabin and balcony combined size: 29.2m² – 35.2m² (314.3ft² – 378.9ft²)

Beds: 
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King bed

 
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Twin beds

Features

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Private en-suite (wheelchair accessible)

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Private balcony

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Full size window

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Desk area

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Closet space

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Room-controlled thermostat

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Room safe

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42″ flat-screen TV

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Mini bar*

Cabin Inclusion

  • 1 x 3-in-1 polar jacket per person (polar voyages only)

Some of these rooms are equipped with wheelchair accessible bathrooms.

*Please note mini bar items are chargeable in all cabins except Junior Suite and Captain’s Suite

Sea Kayaking

Sea Kayaking

One of the most exhilarating ways to experience Antarctica, the Arctic and beyond.

Sea kayaking holidays in the humbling wilderness of Antarcticathe Arctic, and some of the world’s most biodiverse regions, are guaranteed to stir your soul. Paddle between brash ice and icebergs of all shapes and sizes, absorbing the majestic scenery as it unfolds before you. 

In Antarctica, keep your camera on-hand for unforgettable encounters with penguins, seals and whales, and occasionally leopard seals or orcas. In the Arctic, prepare to  paddle under nesting bird colonies, past massive glaciers and around large iceberg. 

Led by experienced guides, you and your small group of like-minded adventurers will paddle between ice floes, brash ice and icebergs of all shapes and sizes. Paddling is one of the best ways to access and intimately explore the beautiful coastlines we visit and therefore make the most of your time in the wild and remote destinations we visit

Top reasons to choose a Sea Kayaking holiday

Annotation 2023-04-28 030538

See wildlife unobtrusively

Kayaking is one of the best ways to spot rare wildlife, from penguins to puffins.

Annotation 2023-04-28 030913

Stay fit on your holiday

Being active every day on your holiday means you don’t have to feel guilty about being spoilt by our expert chefs!

Annotation 2023-04-28 030939

Knowledgeable guides

Our experienced sea kayak guides will help bring your chosen destination to life.

Annotation 2023-04-28 031035

Enhance your experience

Add another layer to your once-in-a-lifetime holiday and make the most out of your time in some of the most remote places on earth.

Annotation 2023-04-28 031035

Make friends

Become lifelong friends with your small group of like-minded adventurers.

Annotation 2023-04-28 031119

Better access

Access intimate bays and coves that bigger crafts can’t reach.​

Annotation 2023-04-28 031119

Become an expert

Hone your kayaking skills and gain a hobby for life!

Annotation 2023-04-28 031213

It's fun!

Have the time of your life exploring some of the wildest places on earth from the water.

FAQs

Our guide to paddler ratio is 1:10 and we provide an accompanying safety Zodiac. There are 26 places available in Antarctica and tropical voyages, 20 in temperate regions, South Georgia and all Arctic trips except in Franz Josef Land where the maximum is 16 kayakers.

Kayakers must be 14 or over.

Sea kayaking is offered in place of regular shore excursions. We aim to paddle as often as possible. Depending on the voyage, we generally aim to paddle twice per day.

Sea kayaking is offered in place of regular shore excursions. We aim to paddle as often as possible. Depending on the voyage, we generally aim to paddle twice per day.

If the weather changes during our outing we will head back to the ship and perhaps join a shore excursion. The ship’s captain, expedition leader and kayak guide always maintain close contact to ensure a safe paddling experience. We do not attempt to paddle too far away from the ship. The emphasis is on experiencing the destination rather than travelling long distances.

The kayaks are made with a hard plastic and are easily paddled in swell and conducting shore landings, and through small patches of brash ice. We manoeuvre around the larger ice chunks and floes.

Polar regions

Kayaking in the poles offers a unique wildlife viewing experience. In Antarctica, we have many opportunities to encounter penguins, seals and whales, and occasionally we may even spot leopard seals or orcas. In the Arctic, we’ll paddle under nesting bird colonies, past massive glaciers and around large icebergs, however we maintain a safe distance from polar bears and walruses. Our guides carry rifles and flare guns in the Arctic to ensure your safety against polar bears.

Temperate regions

Kayakers in wild temperate regions will have a unique wildlife experience, with possible encounters with seals and basking sharks. You will have the opportunity to view some of the largest sea bird colonies in the northern hemisphere.

Tropical regions

The superb wildlife-viewing opportunities are endless in the astonishingly biodiverse nature reserves we visit. Kayaks offer a unique opportunity to view marine and land mammals, coral reefs, tropical fish, sea birds and an astonishing range of rainforest birds. We will bring our snorkelling gear with us during our paddles and take advantage of any opportunities to view marine life up close.

In the unlikely event of a capsize, your experienced guide will assist by righting the kayak, stabilising it then pumping it out. Paddlers will re-enter with the guide’s help, or with a support Zodiac. With drysuits and warm clothing underneath you will be comfortable in cold water for up to half an hour. Note that the kayaks have separate compartments with bulkheads, which means they will float after a capsize.

No. Each kayaking place is for one person only. Passengers are unable to share a kayaking place as we customise the kayaks and dry suits for each individual kayaker at the beginning of each voyage.

Contact Us

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