Refund & Cancellation Policy - Tourism Iceland

Refund Policy

Cancellations of Day Tours

  • More than 48 hours’ notice: Full refund
  • Less than 48 hours’ notice: No refund

Cancellation and Amendment Policies

  • You can make cancellations for all types of Day Tours via email. 
  • Cancellation should be done at least 24 hours before the departure, and you will get a full-payment refund. 
  • Cancellations that are made less than 24 hours before the planned departure time will not be refunded.  
  • If the tour gets cancelled due to severe weather, hazardous driving routes, or any other similar situation, then we will offer you to book alternate activities or reschedule your tour at different dates or else you will get a full refund. 

CANCELLATIONS OF MULTI-DAY, SELF-DRIVE, GROUP & TREKKING TOURS

  • More than 14 days’ notice: 100% refund
  • Less than 14 days’ notice: 50% refund (50% is non-refundable as it covers direct costs)
  • Less than 48 hours’ notice: No refund

Cancellation and Amendment Policies

  • More than 14 days before trip departure: 100% refund of the total tour price.
  • Less than 14 days before trip departure: 50% refund of the total tour price. The remaining 50% is non-refundable to cover direct costs incurred.
  • Less than 48 hours before trip departure: No refund. All costs such as guides and transport will be charged to Tourism Iceland.
  • Extras and rental of gear booked as part of a multi-day tour are subject to the same terms as outlined above.
  • Self-drive tours cannot accommodate partial cancellations of included activities or changes to the passenger count. For complete cancellations, the terms outlined above apply.

CANCELLATIONS OF PRIVATE & CUSTOMISED DAY TOURS (INDIVIDUALS AND GROUP BOOKINGS)

  • More than 72 hours’ notice: 100% refund
  • Less than 72 hours’ notice: No refund

Cancellation and Amendment Policies

  • More than 72 hours’ notice (before departure): Full refund for cancellations or amendments of Private, Group, and Customised Day Tours (for both individuals and groups).
  • Less than 72 hours’ notice: No refund for cancellations or amendments of Private, Group, and Customised Day Tours. Costs such as guides, transport, etc., will be incurred by Tourism Iceland.

CANCELLATION PROCESS

  • Bad Weather or Other Conditions: If a tour is cancelled due to bad weather or other conditions that prevent it from taking place, clients are eligible for a 100% refund or rescheduling. If rescheduling is not possible, a full refund will be issued. Tourism Iceland also reserves the right to cancel a tour if it was mistakenly opened for booking.
  • Client Cancellations: Clients who cancel the tour at least 24 hours before departure will receive a 100% refund. Cancellations made less than 24 hours before the tour or no-shows will incur a 100% charge.

Note: To qualify for a 100% refund, all customer cancellations must be sent via email to info@tourismiceland.is at least 24 hours before the scheduled pick-up time.

CANCELLATION POLICY

  • Personal Decision or Unforeseen Circumstances: Clients who cannot complete the tour due to personal choice or unforeseen circumstances such as illness will be treated as late cancellations and will not be eligible for a refund, either partial or full.
  • Delayed or Cancelled Flights: If a client’s flight is delayed or cancelled, but they had sufficient time to reach the pickup point, no refund will be provided. Our team will review the situation on a case-by-case basis.

Note: Customers should schedule their tours in advance to ensure they have adequate time to arrive at their pickup point.

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